Family Business Profile: 
Swiss-Belhotel International

Gavin Faull, Matthew Faull, Oliver Faull, Edward Faull
Swiss-Belhotel International

Swiss-Belhotel International currently manages a portfolio of more than 145 hotels, resorts and projects located in Cambodia, China, Indonesia, Malaysia, Philippines, Vietnam, Bahrain, Egypt, Iraq, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, Australia, New Zealand, Bulgaria, Georgia, Germany, Italy and Tanzania. Awarded Indonesia's Leading Global Hotel Chain for eight years, Swiss-Belhotel International is one of the world's fastest-growing international hotel and hospitality management groups.

 

The Group provides comprehensive and highly professional development and management services in all aspects of hotel, resort and serviced residences. Offices are located in Hong Kong, New Zealand, Australia, China, Europe, Indonesia, United Arab Emirates, and Vietnam.

 

How many generations are currently in your family business?

Two generations.

Gavin – First generation

Matthew, Oliver and Edward – Second generation

 

What makes your family business unique?

Swiss-Belhotel International is unique compared to many international hotel management companies, with the philosophy of actively consulting and working with the property owners and investors. An increasing number of owners wish to be informed on the day-to-day operations. This has tended to be discouraged by international hotel management companies, whose policy is often to stamp their own particular brand of management and marketing on the operation, free from “outside” owner or investor involvement.

 

While the standard hotel management contract that is regularly used in the industry may provide the owning company with an independent management structure, it does not necessarily encourage owners, management and hotel personnel to become first-class professionals by working together as complementary management and investment teams.

 

The ultimate Swiss-Belhotel International philosophy is to build a partnership with the property owner and investor so that their objectives and goals are achieved and the success and growth of the operation and Swiss-Belhotel International is ensured.

 

What is a major influence for your family business?

A major influence in our company is Passion and Professionalism which is instilled and practiced at every level of Swiss-Belhotel International and is deeply rooted in the Group’s commitment to offering competitive accommodation and conveniently located hotels and resorts for business and leisure travellers.

What’s your family business goals for the next 10 years?

To be a leading international hotel and hospitality management group with a global reputation for commitment to management and service excellence, and where our Passion and Professionalism™ is the essence of the Swiss-Belhotel International brand. We are committed to substantially increasing our property portfolio under management to over 250 properties by 2022.

 

How has COVID-19 affected your business (and industry) and what strategies have you put in place for business continuity?

Our business and industry has been severely impacted by Covid-19 however we are making the best of a bad situation and managing our way through it.

What’s the key benefit/advantage of your FBNZ membership?

It is great to interact with like-minded people in similar situations.

Swiss-Belhotel International also offer all FBNZ members acess to their special 72hr sale (ending Friday!)

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